Connectivity issues every minute
I LOVE using first draft pro to write but it's nearly impossible for me to use it because every minute (or less, sometimes it's every 30 seconds!), it says there are connectivity issues and it freezes. This happens whether I use it in online mode or offline mode. I have full internet signal strength and good internet, but it keeps happening. I've just upgraded to a basic plan too which I'm now regretting and thinking I will have to go elsewhere, which is such a shame!
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Comments3
Tarryn-Anne Anderson
Jan 9
We’ve made large improvements in this area, so I’m moving this request to completed.
FDP Support
Aug 26, 2025
Hello Natasha,
I am so sorry for the frustration you are experiencing. Thank you for bringing this issue to our attention. I have opened a help ticket for you and forwarded it to the appropriate team so we can get to work on resolving this as soon as possible.
Jasmine C. Sparks
Jun 22, 2025
I’m having the exact same problem. Everytime it has a connectivity issue, it erases the last paragraph or so that was written and I know it’s not our internet seeing as we just upgraded to faster speeds. I’m beyond frustrated at the lack of progress on my current WIP and am considering switching back to Microsoft Word. Which is extremely unfortunate seeing as I love the tools I can utilize in FDP for my writing and planning. I really hope they’re able to fix this sooner than later or I’ll be requesting a refund since I upgraded from the basic plan no more than 2 weeks ago.